Recommended Books

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What we're reading...

QBQ! The Question Behind the Question
John G. Miller

Ever heard (or asked) questions like these?

• "Why do we have to go through all this change?"
• "When is someone going to train me?"
• "Who dropped the ball?"
• "When are we going to find good people?"
• "Why can't they communicate better?"
• "When is that department going to its job right?'
• "Who's going to solve the problem?"

If so, then your organization may need QBQ. In his book, Miller shows how just a little personal accountability can eliminate this epidemic of blame, complaining, and procrastination.

Instead of constantly asking Why? and When? and Who?, people need to ask the "Question Behind the Question." When this happens organizations prosper immensely as problematic employees suddenly morph into problem solvers, service improves, teamwork gels, and people suddenly start adapting to change instead of tripping over it.

One of my favorite parts of the book is where Miller recounts going out on a consulting job and asking employees, "If you could change anything here, what would it be?" The replies list the usual suspects: management, sales, support, forms, processes. But oddly enough, never does anyone answer with the one thing they could in fact change today.

In short, QBQ is a fast and meaningful "must-read" for everyone in your company... starting with yourself.

Available now from Amazon.com.

Our reading list...

Naturally, we believe that The Power of TQ is the best book ever done on success, personal performance, and intentional excellence.

That said, we also recognize the fact that we can't cover everything in exhaustive detail, nor do we have a lock on all of the good ideas.

With that in mind, and in conjunction with Amazon.com, here's a brief reading list from some of the best minds in the field:

• 1001 Reasons to Think Positive: Special Insights to Achieve a Better Attitude Toward Life
  Ella Patterson
  
• 180 Ways to Build Commitment and Positive Attitudes
  Paul Sims, Michelle Sedas (Editor)
  
• 30 Days to an Ultra-Positive Attitude
  Tommy Newberry
  
• 365 Ways to Save Time
  Lucy H. Hedrick
  
• 400 Ways to Stop Stress Now...and Forever!
  G. Gaynor McTigue
  
• 7 Days to a Positive Attitude: A One-Week Game Plan for Beginning the Journey Toward Brighter Days
  Gary Morris (Editor)
  
• A New Attitude: Achieve Personal and Professional Success by Keeping a Positive Mental Outlook (A New Attitude)
  Marian Thomas
  
• A Positive Attitude Is a Muscle, a Managed Stress Survivorﾪs Manual: A New Approach to Handling Stress
  John Moore
  
• Achieving Project Management Success Using Virtual Teams
  Parviz F. Rad, Ginger Levin
  
• Aging Is An Attitude: Positive Ways To Look At Getting Older
  Cecil Murphey
  
• Appreciative Coaching: A Positive Process for Change (Jossey-Bass Business & Management)
  Sara L. Orem, Jacqueline Binkert, Ann L. Clancy
  
• Attitude
  Samuel Blankson
  
• Attitude 101: What Every Leader Needs to Know
  John C. Maxwell
  
• Attitude 101: What Every Leader Needs to Know
  John C. Maxwell
  
• Attitude Is Everything for Success
  Keith Harrell
  
• Attitude is Everything: 10 Life-Changing Steps to Turning Attitude Into Action
  Keith Harrell
  
• Attitude Is Your Paintbrush: It Colors Every Situation
  James W. Moore
  
• Attitudes of Gratitude: How to Give and Receive Joy Everyday of Your Life
  M. J. Ryan
  
• Attitudes That Attract Success
  Wayne Cordeiro
  
• Attitudes Toward Interactivity in a Graduate Distance Education Program: A Qualitative Analysis
  Brent Muirhead
  
• Awaken The Giant Within
  Anthony Robbins
  
• Be In It to Win: Strategies to Develop the Positive Attitude You Need for Sales Success
  Gerhard Gschwandtner, "ON JUNE 17, 1966, Paul E. Galanti, an experienced U.S. Navy pilot, took off from the USS Hancock in his A-4 Skyhawk to fly his..." (more)
  
• Be Positive! Insights on How to Live an Inspiring and Joy-filled Life
  Wally Amos
  
• Be Positive! Insights on How to Live an Inspiring and Joy-filled Life
  Wally Amos
  
• Best Foot Forward: Stories To Build Positive Character Traits By Gainesville Middle School Students
  Libby Bicknell (Editor), Richard D. Stafford (Editor)
  
• Beyond Positive Thinking: A No-Nonsense Formula for Getting the Results You Want
  Robert Anthony, Joe Vitale (Introduction)
  
• Beyond Success and Failure: Ways to Self-Reliance and Maturity
  Willard Beecher , Marguerite Beecher
  
• Blink : The Power of Thinking Without Thinking
  Malcom Gladwell
  
• Business Leaders and Success: 55 Top Business Leaders and How They Achieved Greatness
  Investor's Business Daily , William O'Neil
  
• Cause for Success: 10 Companies That Put Profit Second and Came in First
  Christine Arena
  
• Clean Up Your Act!
  Dianna Booher
  
• Coach Yourself to Success : Winning the Investment Game
  Joe Moglia
  
• Computing Attitude and Affect in Text: Theory and Applications (The Information Retrieval Series)
  James G. Shanahan (Editor), Yan Qu (Editor), Janyce Wiebe (Editor)
  
• Conciliation - Compulsion - Conversion: British Attitudes Towards Indigenous Peoples, 1763-1814
  Merete Falck Borch
  
• Contemporary Perspectives on the Psychology of Attitudes
  G. Haddock
  
• Customer Service Is More Than a Department: It's An Attitude
  Tom Reilly
  
• Daily Reflections For Highly Effective People
  Stephen R. Covey
  
• Davis's Nclex-rn Success
  Sally Lambert Lagerquist (Editor)
  
• Defining your Own Success: Breastfeeding After Breast Reduction Surgery
  Diana West
  
• Deutsche Mark Diplomacy: Positive Economic Sanctions in German-Russian Relations
  Randall Everest Newnham
  
• Discipline in the Secondary Classroom: A Positive Approach to Behavior Management (Jossey-Bass Teacher)
  Randall S. Ph.D. Sprick
  
• Discovering Your Soul's Purpose
  Mark Thurston
  
• Do It! Let's Get Off Our Buts
  John-Roger & Peter McWilliams
  
• Emotional Intelligence
  Daniel Goleman
  
• Essential Principles for Fundraising Success: An Answer Manual for the Everyday Challenges of Raising Money
  G. Douglass Alexander ,Kristina J. Carlson
  
• Everyday Positive Thinking
  Louise Hay
  
• Extreme Success: The 7-Part Program That Shows You How to Succeed Without Struggle
  Rich Fettke, Richard Carlson (Foreword)
  
• Favor the Road to Success: How to Receive Special Favor With God and People
  Bob Buess
  
• Feel The Fear And Do It Anyway
  Susan Jeffers, Ph.D.
  
• First Things First
  Stephen R. Covey/A. Roger Merrill/Rebecc
  
• Germans or Foreigners?: Attitudes Toward Ethnic Minorities in Post-Reunification
  Richard Alba, Peter Schmidt (Editor), Martina Wasmer (Editor)
  
• Gerotranscendence: A Developmental Theory Of Positive Aging
  Lars, Ph.D. Tornstam
  
• Get Organized
  Donald H. Weiss
  
• Getting Things Done: The Art of Stress-Free Productivity
  David Allen
  
• Giant Steps
  Anthony Robbins
  
• Handbook of Positive Psychology
  C. R. Snyder (Editor), Shane J. Lopez (Editor)
  
• Housetraining Your Puppy (Positive-Training)
  Charlotte Schwartz, Isabelle Francais (Photographer)
  
• How Full Is Your Bucket? Positive Strategies for Work and Life
  Tom Rath, Donald O. Clifton
  
• How To Get Control Of Your Time And Your Life
  Alan Lakein
  
• How to Talk to Anyone: 92 Little Tricks for Big Success in Relationships
  Leil Lowndes
  
• How to Win Friends and Influence People
  Dale Carnegie
  
• If you haven't got the time to do it right, when will you find time to do it?
  Jeffrey J. Mayer
  
• Implicit Measures of Attitudes
  Bernd Wittenbrink (Editor), Norbert Schwarz (Editor)
  
• Improved Test Scores, Attitudes, and Behaviors in America's Schools: Supervisors' Success Stories
  Rita Dunn (Editor), Thomas C. DeBello (Editor)
  
• In Search of Excellence
  Thomas J. Peters and Robert H. Waterman,
  
• Instant Systems
  Bradley J Sugars, Brad Sugars
  
• Learn to Power Think: A Practical Guide to Positive and Effective
  Caterina Rando
  
• Life is an Attitude: How to Grow Forever Better (2nd Edition)
  Dottie, Ph.D. Billington
  
• Life's Little Instruction Book
  H. Jackson Brown, Jr.
  
• Life's Little Treasure Book on Success
  H. Jackson Brown
  
• Lord Change My Attitude Before Its Too Late
  James MacDonald
  
• Make It Happen: The Hip-Hop Generation Guide to Success
  Kevin Liles, Samantha Marshall
  
• Management: Tasks, Responsibilities, Practices
  Peter F. Drucker
  
• Managing For Results
  Peter F. Drucker
  
• Maxwell 3-in-1 Special Edition (The Winning Attitude / Developing the Leaders Around You / Becoming a Person of Influence)
  John C. Maxwell
  
• Meditations From The Road
  M. Scott Peck, M.D.
  
• Never Confuse a Memo with Reality
  Richard A. Moran
  
• Never Mind Success - Go For Greatness!: The Best Advice I've Ever Received
  Tavis Smiley
  
• Organized for Success : Top Executives and CEOs Reveal the Organizing Principles That Helped Them Reach the Top
  Stephanie Winston
  
• Organizing for Success
  Kenneth Zeigler
  
• Phonemic Awareness Activities for Early Reading Success (Grades K-2)
  Wiley Blevins
  
• Phonemic Awareness Activities for Early Reading Success (Grades K-2)
  Wiley Blevins
  
• PMP Exam Success Series: Certification Exam Manual with CD-ROM
  Tony Johnson
  
• Positive Alternatives to Exclusion
  Paul Cooper
  
• Positive Attitudes for the 50+ Years: How Anyone Can Make Them Happy & Fulfilling
  Willard Scofield
  
• Positive Coaching: Building Character and Self-Esteem Through Sports
  Jim Thompson
  
• Positive Discipline
  Jane Ed.D. Nelsen
  
• Positive Discipline for Preschoolers, Revised Second Edition: For Their Early Years - Raising Children Who Are Responsible, Respectful, and Resourceful
  Jane Ed.D. Nelsen, Cheryl Erwin, Roslyn Ann Duffy , Jane Nelsen ,Roslyn Duffy
  
• Positive Discipline for Single Parents : Nurturing, Cooperation, Respect and Joy in Your Single-Parent Family
  Jane Ed.D. Nelsen, Cheryl Erwin, Carol Delzer
  
• Positive Discipline for Teenagers
  Jane Ed.D. Nelsen, Lynn Lott
  
• Positive Discipline in the Classroom, Revised 3rd Edition: Developing Mutual Respect, Cooperation, and Responsibility in Your Classroom (Positive Discipline)
  Jane Ed.D. Nelsen, Lynn Lott, H. Stephen Glenn
  
• Positive Discipline: A Teacher's A-Z Guide, Revised 2nd Edition: Hundreds of Solutions for Every Possible Classroom Behavior Problem
  Ed.D. Jane Nelsen, Roslyn Duffy, Linda Escobar, Jane Nelsen, Kate Ortolano, Debbie Owen-Sohocki
  
• Positive Imaging: The Powerful Way to Change Your Life
  Norman Vincent Peale
  
• Positive Options for Sjogren's Syndrome: Self-Help and Treatment
  Sue Dyson
  
• Positive Parenting from A to Z
  Karen Renshaw Joslin
  
• Positive Puppy Training Works
  Joel Walton
  
• Positive Risk: How Smart Women Use Passion to Break Through Their Fears
  Barbara Stoker
  
• Positive Thinking Every Day
  Norman Vincent Peale
  
• Positive Thinking Every Day: An Inspiration for Each Day of the Year
  Dr. Norman Vincent Peale
  
• Positive Thoughts Quote A Page
  Ariel Books
  
• Power of Inner Guidance: Seven Steps to Tune In and Turn On
  Dr. Pam Garcy, PhD
  
• Powerful Attitudes
  Michael Murphy, Beth McHugh
  
• Practical Math Success in 20 Minutes a Day
  Judith Robinovitz
  
• Practical Time Management
  Marion E. Haynes
  
• Promoting Non-Violence in Early Adolescence: Responding in Peaceful and Positive Ways
  Aleta Meyer, Albert Farrell , Wendy Northup, Eva Kung,Laura Plybon
  
• Proper Attitudes Toward Leadership
  Robyn Gool
  
• Proper Attitudes Toward Leadership
  Robyn Gool
  
• Prospecting Your Way to Sales Success
  Bill Good
  
• Proud to Be You: The Positive Identity Assets
  Pamela Espeland, Elizabeth Verdick
  
• Psychological Foundations of Success: A Harvard-Trained Scientist Separates the Science of Success from Self-Help Snake Oil
  Stephen J. Kraus
  
• Public Speaking for Success
  Dale Carnegie
  
• Public Speaking: Strategies for Success (5th Edition) (MySpeechLab Series)
  David Zarefsky
  
• Purple Cow: Transform Your Business by Being Remarkable
  Set Godin
  
• QBQ! The Question Behind the Question
  John Miller
  
• Raising Positive Kids In a Negative World
  Zig Ziglar
  
• Reading Stories for Comprehension Success: Primary Level, Grades 1-3
  Katherine L. Hall
  
• Retail Success!
  George Whalin
  
• Rugby: Steps to Success
  Tony Biscombe , Peter Drewett
  
• Scholastic Success With Math Workbook Grade 4
  Scholastic Books
  
• Scholastic Success With Multiplication & Division Workbook (Grade 3)
  Libby Beck
  
• Scholastic Success with Tests: Grammar Workbook Grade 3
  Scholastic Inc.
  
• Scholastic Success with Tests: Reading Workbook Grade 3
  Scholastic News (Editor)
  
• Scholastic Success with Tests: Reading Workbook Grade 5
  Scholastic News (Editor
  
• Secrets of Software Success: Management Insights from 100 Software Firms Around the World
  Cyriac R. Roeding , Gert Purkert , Sandro K. Kindner, Ralph Muller, Deltiv J. Hoch
  
• Secrets of Voice-Over Success: Top Voice-Over Actors Reveal How They Did It
  Joan Baker
  
• Shapo and Shapo's Law School Without Fear: Strategies for Success
  Helene S. Shapo, Marshall Shapo
  
• Shapo and Shapo's Law School Without Fear: Strategies for Success
  Helene S. Shapo, Marshall Shapo
  
• Sports Leaders & Success : 55 Top Sports Leaders & How They Achieved Greatness
  Investor's Business Daily, Investor's Business Daily
  
• Staying Positive in a Negative World: Attitudes That Enhance the Joy of Living
  Roger Campbell
  
• Stick Up for Yourself: Every Kid's Guide to Personal Power & Positive Self-Esteem
  Gershen Kaufman, Lev Raphael, Pamela Espeland
  
• Strategy Of The Dolphin
  Dudley Lynch and Paul L. Kordis
  
• Stress for Success
  James E. Loehr, Mark H. Mccormack
  
• Success God's Way Achieving True Contentment And Purpose
  Charles F. Stanley
  
• Success in Dealing with Difficult People
  Ken Lawson
  
• Success in Practical/Vocational Nursing: From Student to Leader
  Signe S. Hill , Helen Stephens Howlett
  
• Success Secrets of Super Achievers
  Jim Stovall
  
• Success Secrets of the Online Marketing Superstars
  Mitch Meyerson
  
• Success Through a Positive Mental Attitude
  W. Stone
  
• Success through Failure: The Paradox of Design
  Henry Petroski
  
• Success through Failure: The Paradox of Design
  Henry Petroski
  
• Success With Sight Words: Multisensory Ways to Teach High-Frequency Words
  Sara Throop
  
• SUCCESS!
  Joseph J. Mistovich , Edward Kuvlesky
  
• SUCCESS! for the EMT-Basic (2nd Edition) (Success Across the Boards)
  Joseph J. Mistovich, Edward Kuvlesky
  
• Success-Cybernetics
  U.S. Andersen
  
• Taking Charge of Your Positive Direction
  J. Bert, Freeman
  
• Ten Steps to Positive Living (Overcoming Common Problems)
  Windy Dryden
  
• The 10 Natural Laws of Successful Time and Life Management
  Hyrum W. Smith CEO, Franklin Quest Co.
  
• The 21 Success Secrets of Self-Made Millionaires
  Brian Tracy
  
• The 7 Habits of Highly Effective People
  Stephen R. Covey
  
• The 90 Minute Hour
  Jay Conrad Levinson
  
• The Attitude Equation
  Ellen F. Simes
  
• The Attitude Is Everything Workbook: Strategies and Tools for Developing Personal and Professional Success
  Keith Harrell
  
• The Be (Happy) Attitudes: 8 Positive Attitudes That Can Transform Your Life
  Robert Schuller
  
• The Be Happy Attitudes
  Robert H. Schuller
  
• The Be Happy Attitudes: Eight Positive Attitudes That Can Transform Your Life
  Robert H. Schuller
  
• The Bell Curve
  Richard J. Herrnstein & Charles Murray
  
• The Biology of Success
  Bob Arnot
  
• The Black Woman's Guide to Beautiful Hair: A Positive Approach to Managing Any Hair Type and Style
  Lisa Akbari
  
• The Book of Positive Quotations
  John Cook
  
• The Construction of Attitudes Toward Lesbians & Gay Men
  Lynn Pardie, Tracy Luchetta
  
• The Essence of Attitude: Quotations for Igniting Positive Attitudes
  Successories, Katherine Karvelas (Editor)
  
• The Girls' Guide to Power and Success
  Susan Wilson Solovic
  
• The Key To Success: Shape A Superb Perception Of You
  Sanxing Sun
  
• The Law of Success , Volume II & III: A Definite Chief Aim & Self Confidence
  Napoleon Hill
  
• The Law of Success , Volume II & III: A Definite Chief Aim & Self Confidence
  Napoleon Hill
  
• The Law of Success, Volume I: The Principles of Self-Mastery
  Napoleon Hill
  
• The Law of Success, Volume I: The Principles of Self-Mastery
  Napoleon Hill
  
• The Law of Success, Volume III: The Principles of Self-Creation
  Napoleon Hill
  
• The Law of Success, Volume III: The Principles of Self-Creation
  Napoleon Hill
  
• The Magic Of Thinking Big
  David J. Schwartz, PH.D.
  
• The Mind of the Strategist
  Kenichi Ohmae
  
• The One Minute Manager
  Kenneth Blanchard, Ph.D. & Specer Johnson
  
• The One Minute Manager Meets the Monkey
  Kenneth Blanchard/William Oncken, Jr. Hal
  
• The One Minute Sales Person
  Spencer Johnson, M.D.
  
• The Opportunity in Every Problem
  Scott L. Taylor
  
• The Organized Executive
  Stephanie Winston
  
• The Personal Efficiency Program
  Kerry Gleeson
  
• The Peter Principle Why Things Always Go Wrong
  Dr. Laurence J. Peter and Raymond Hull
  
• The Portable Do It!
  John-Roger & Peter McWilliams
  
• The Portable MBA
  Eliza G.C. Collins Mary Anne Devanna
  
• The Power of a Positive Mom
  Karol Ladd
  
• The Power of a Positive Wife: Gift Edition
  Karol Ladd
  
• The Power of a Positive Woman
  Karol Ladd
  
• The Power of Appreciative Inquiry: A Practical Guide to Positive Change
  Diana Whitney, Amanda Trosten-Bloom, David Cooperrider
  
• The Power of Appreciative Inquiry: A Practical Guide to Positive Change
  Diana Whitney, Amanda Trosten-Bloom, David Cooperrider
  
• The Power of Attitude
  Mac Anderson
  
• The Power of Being Positive: Enjoying God Forever
  Joyce Meyer
  
• The Power of Positive Dog Training
  Pat Miller, Jean Donaldson
  
• The Power of Positive Talk: Words to Help Every Child Succeed : A Guide for Parents, Teachers, and Other Caring Adults
  Jon Merritt, Douglas Bloch
  
• The Power Of Positive Thinking
  Norman Vincent Peale
  
• The Power of Positive Thinking
  Norman Vincent Peale
  
• The Power of Positive Thinking in Business: 10 Traits for Maximum Results
  Scott W. Ventrella
  
• The Project Management Scorecard: Measuring the Success of Project Management Solutions (Improving Human Performance)
  Jack J. Phillips, Timothy W. Bothell, G. Lynne Snead
  
• The Psychology of Winning
  Dr. Denis Waitley
  
• The Purpose-Driven Life: What on Earth Am I Here For?
  Rick Warren
  
• The Road to Success is Paved with Failure : How Hundreds of Famous People Triumphed Over Inauspicious Beginnings, Crushing Rejection, Humiliating Defeats and Other Speed Bumps Along Life's Highway
  Joey Green
  
• The Savvy Designer's Guide To Success: Ideas and Tactics for a Killer Career
  Jeff Fisher
  
• The Seven Lost Secrets of Success
  Joe Vitale
  
• The Shape of Korea's Future: South Korean Attitudes Toward Unification and Long-Term Security Issues (1999)
  Norman D. Levin
  
• The Strategy Game
  Craig R. Hickman
  
• The Success Case Method: Find Out Quickly What's Working and What's Not
  Robert O. Brinkerhoff
  
• The Success Habits of Weight-Loss Surgery Patients
  Colleen M Cook
  
• The Success of Open Source
  Steven Weber
  
• The Thin Book of Naming Elephants: How to Surface Undiscussables for Greater Organizational Success
  Sue Annis Hammond , Andrea B. Mayfield
  
• The Time Trap
  Alec Mackenzie
  
• The Tipping Point
  Malcolm Gladwell
  
• The Two Income Trap
  Elizabeth Warren, Amelia Warren Tyagi
  
• The Winner Within
  Pat Riley
  
• The Winner's Attitude: Using the "Switch" Method to Change How You Deal with Difficult People and Get the Best Out of Any Situation at Work
  Jeff Gee, Val Gee
  
• The Winning Attitude: Your Pathway to Personal Success
  John C. Maxwell
  
• Their Finest Hour: Master Therapists Share Their Greatest Success Stories
  Jeffrey Kottler , Jon Carlson
  
• Their Finest Hour: Master Therapists Share Their Greatest Success Stories
  Jeffrey Kottler, Jon Carlson
  
• Think And Grow Rich
  Dennis Kimbro and Napoleon Hill
  
• Think Positive Thoughts Every Day: Poems to Inspire a Brighter Outlook on Life
  Patricia Wayant (Editor)
  
• Thinking Better
  David Lewis, Ph. D. and James Greene, M.
  
• Time Management for Dummies
  Jeffrey J. Mayer
  
• Time Management For Unmanageable People
  Ann McGee-Cooper & Duane Trammell
  
• Time Management Made Easy
  Peter Turla and Kathleeen L. Hawkins
  
• Time Management: Conquering The Clock
  Barrie Hopson & Mike Scally
  
• Time Tactics Of Very Successful People
  B. Eugene Griessman
  
• Today! Grab It: 7 Vital Attitude Nutrients to Build the New You
  Lewis Losoncy
  
• Tolerance, Suspicion, and Hostility: Changing U.S. Attitudes toward the Japanese Communist Movement, 1944-1947
  Henry Oinas-Kukkonen
  
• Topophilia: A Study of Environmental Perception, Attitudes, and Values
  Yi-Fu Tuan
  
• Tough Times Never Last, But Tough People Do!
  Robert H. Schuller
  
• Unlimited Power
  Anthony Robbins
  
• Using Time Management To Get More Done
  Lauren R. Januz & Kim M. Magon
  
• When It's You Against Them: Keeping A Positive Attitude Despite It All
  Kathy A. Eubanks, Robert E. McTyre; Ph.D. (Editor), Barb Whitmore
  
• Why We Evaluate: Functions of Attitudes
  Gregory R. Maio, James M. Olson
  
• Winning With People : Discover the People Principles that Work for You Every Time
  John C. Maxwell
  
• Women in the Ministry of Jesus: A Study of Jesus' Attitudes to Women and Their Roles as Reflected in His Earthly Life
  Ben, III Witherington
  
• Work A 4-Hour Day
  Arthur K. Robertson & William Proctor
  
• Working Smart
  Michael LeBoeuf, Ph. D
  
• You Don't Have To Go Home From Work Exhausted!
  Ann McGee-Cooper & Duane Trammell and